1. Acceptance of Terms

The Company provides its Service (as defined below) to the Customer through its locality located at Heathrow Airport parking, subject to these Terms.

By accepting the Terms, or by accessing or using the Service or Website, the Customer represents and acknowledges that they have read, understood, and agree to be bound by these Terms, and that the information they provide in registering to the Service is accurate, complete, and is within their right to use.

Customer acknowledges that these Terms constitute a binding contract between Customer and Company, and further acknowledges that these Terms govern the Customer’s use of the Service.

2. Description of Service

• The Company will move, park, and return Customers' vehicles from short/long term airport parking.
• Provide fully insured drivers to operate Customer's vehicle between airport and parking compound.
• Provide jump-start service in the event the vehicle does not start; however, we will not be held responsible for any consequential damage as a result of this service.
• Provide tyre service in the event that the car acquires a puncture, including slow puncture, resulting in the need to either inflate the tyre or change to the spare tyre.

3. Refund Policy

• All bookings can be cancelled anytime before the departure date.
• Full refund will be provided for all cancellations.
• All amendments and cancellations must be done via email at: theoffice@bonvoyageparking.co.uk

4. Disclaimer of Warranties and Liability

• We will be liable to pay compensation for any neglect by our employees while in possession of the vehicle for moving, parking, and returning to the customer only.
• We accept no liability for mechanical, structural, and electrical failure of any part of your vehicle, including but not limited to: windshields, windows, mirrors, tyres, and wheel hubs.
• We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
• We accept no liability for any faulty cars, alarm fobs, house or any other keys, or valuables left on the key ring or inside the vehicle.
• Claims for damages must be reported immediately to our staff on delivery of the car to the airport.
• Claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting that cannot be verified by our staff.
• Claims for damages must be accompanied by pictures of the vehicle taken before handing over to our drivers and after receiving the vehicle back.

5. Entire Agreement

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, all previous understandings whether oral or written having been merged herein.

No representations or warranties have been made other than those expressly set forth herein. Without limiting the foregoing, the parties have not relied on any oral statements that are not included in the Terms.

The Terms may not be changed, modified, renewed, extended, or discharged or any covenant or provision hereof waived except by an agreement in writing signed by both parties. These Terms supersede prior versions of these Terms.

Notwithstanding the foregoing, we may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify the Customer of such changes and direct them to the latest version.